- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
After my engine light went on, I immediately noticed the engine idling erratically and after getting a engine light test I took my car to Al Dean where Chuck was able to diagnose the concern of not having sufficient oil. Chuck provided me with information and completed an oil change to correct the check engine light. Chuck is a mechanic you can trust!!!
Excellent customer service and top level mechanical services from the first phone call to picking up the car, they also went over and above to get the car completed and back to us quickly, highly recommended, we will be going back.
AC Repair, near Rochester Hills, MI