Best Auto Repair, Auburn Hills

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 9:00AM - 1:00PM
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 248-852-3095 or make an appointment online!

What People Say About Us

  • reviewicon
    , 08/26/2021

    This is my second experience with Al Dean's and am very satisfied with the service and customer experience. Would recommend them to anyone.

  • reviewicon
    , 07/20/2021

    Last year we had to leave our son's vehicle in Michigan. In early July 2021 we were finally able to return to get the car. Since it had sat for months and not driven we had to find a local mechanic to thoroughly assess the car. Mr. Chuck and the technicians provided an excellent job. I was provided a frequent report of the car needs and cost for the three days of service. I was truly blessed to locate this auto mechanic service being far from my home and cannot thank them enough for the fair and quality service received. Also, Mr. Chuck even phoned to check on the vehicle and to find out if we returned home safely.

  • reviewiconTrust & Assurance
    , 09/17/2020

    Even though I live much closer to many other auto repairs shops, I have taken my car to Chuck at Al Dean's a few times now because he is helpful, friendly and stands by his quote after diagnosing the problem. My brother is a former auto mechanic and lives near the shop and has always relied on Chuck and his employees, who my brother says are honest and knowledgeable, which are both what I need after many other shops taking advantage of my ignorance of cars and their needs. I will go back to this shop again with trust and assurance.

  • reviewiconTrust & Assurance

    My Chevy Silverado brake line rusted out on Sat. just after 1 pm. I called the shop and did not leave a message because they close at that time. The owner still returned my call around 3 pm. I told him my issues and he said he could work on it Monday. They replaced my brake lines for the price he quoted, even though an extra part was needed. They also threw in a tire rotation and a cash discount. The owner is nice man to talk with and deliverers what he promises. This is not the first time I used them for repairs, because they do what they say for an honest price, with a smile. I will be back the next time I need repairs.

  • reviewicon

    I can't say enough great words about this experience from start to finish!! This garage is absolutely wonderful - caring, affordable and speedy. The epitome of customer service! Well done Al Dean's, you have an A++ approval from me!! Thank you for your great vibes, a great start to this beautiful day!!

  • reviewicon

    These guys are great. I've had more than a few repairs done here, and never had any problems with the cost or the service. In most cases I already had the replacement part, and the labor charge was very reasonable for the level of quality from the mechanic. After a few visits, the boss recognizes me and still waves anytime I see him out front. This is a shop that I refer everyone in town to. Even if you're in southern Rochester or east side Pontiac, it's worth the trip to have the job done right.

Call us for service: 248-852-3095

ASE (Automotive Service Excellence)
  • Car Care Aware